Terms of service

 

This website is operated by Ruitoo. Throughout the site, the terms “we”, “us” and “our” refer to Ruitoo. Ruitoo offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. 

This Transaction Policy outlines the terms and conditions under which you purchase products or services from our website https://www.ruitoosports.com. By making a purchase on our website, you agree to comply with and accept the terms of this policy.

1. Product Availability

We strive to keep our product listings accurate and up to date. However, product availability may change without notice due to stock levels, supplier issues, or other factors. If a product you ordered is out of stock or unavailable, we will notify you promptly and offer alternative solutions, including a full refund or the option to select another product.

2. Pricing and Payment

Pricing: All prices listed on our website are in [USD] and Taxes not included, unless otherwise stated. Prices are subject to change without prior notice.

Payment Methods: We accept the following payment methods: We accept all major credit cards, including Visa, Mastercard, American Express, JCB, Discover, Diners Club. Payments are processed securely through trusted third-party payment processors.

Order Confirmation: After placing an order, you will receive an email confirmation with the details of your purchase. This email serves only as confirmation that we have received your order, and does not signify acceptance of your order.

3. Shipping and Delivery

Shipping: We are pleased to offer free delivery within the continental United States (excluding remote or restricted areas).

Processing Time: Orders are typically processed within 1 to 2 business days after payment confirmation. Please note that during peak seasons or promotions, processing times may be longer.

Delivery Times: Delivery times depend on your location and the shipping method selected at checkout. Estimated delivery times will be provided during the checkout process.

Shipping Partners: We partner with reliable carriers such as DHL, UPS, FedEx, etc., to ensure timely delivery. However, please note that delivery times are estimates and not guaranteed.

4. Order Cancellations and Modifications

Order Cancellations: Orders can be canceled before they are shipped. Once an order has been processed and shipped, it cannot be canceled.

Order Modifications: If you wish to modify your order (such as changing the shipping address), please contact us immediately. We may be able to assist depending on the status of your order.

5. Returns and Refunds

Return Policy: If you are not satisfied with your product, we offer a 30-day return window, starting from the date of delivery. To be eligible for a return, the product must be unused, undamaged, and in its original packaging.

Return Process: To initiate a return, please contact our customer support team at support@ruitoosports.com with your order details. We will provide you with instructions on how to return the product.

Refunds: Upon receiving the returned product, we will inspect it and issue a refund to your original payment method. Refund processing may take up to 10 business days, depending on your payment provider.

Non-returnable Items: Some items, such as personalized or custom-made products, may not be eligible for return. Please refer to the product description for further details.

6. Warranty

Product Warranty: We offer a one-year warranty for all electric scooters purchased from our website, covering manufacturing defects under normal use. The warranty does not cover damage caused by misuse, accidents, or unauthorized repairs.

Warranty Claims: If you believe your product is defective, please contact us with a description of the issue. We may require photographic evidence or additional details to process your warranty claim.

7. Privacy and Security

We take your privacy seriously. All personal information provided during the transaction, including payment details and shipping addresses, will be handled in accordance with our Privacy Policy. We use secure encryption technology (SSL) to protect your transaction data.

8. Limitation of Liability

To the extent permitted by law, RuiToo is not liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use or purchase of our products. Our liability is limited to the purchase price of the product.

9. Customer Support

If you have any questions or concerns about your order, please contact our customer support team at support@ruitoosports.com. We are here to assist you.

10. Changes to the Transaction Policy

We reserve the right to update or modify this Transaction Policy at any time. Any changes will be posted on this page, and the updated policy will become effective immediately upon posting.

Contact Us If you have any questions regarding this policy or your order, please contact our customer support team at support@ruitoosports.com.

Contact EMail:

support: support@ruitoosports.com

In Hongkong

Company Name:
Hongkong TVT Trading Co., Limited
Registered Office Address: RM C20, Block C, 3/F, East Sun Industrial Centre, 16 Shing Yip Street, Kwun Tong, Hong Kong
VAT Number: 76997415

In Italy

English：
Company Name: RUITOO SRL
Registered Office Address: TORINO (TO) Corso Regina Margherita 127, ZIP 10122
VAT Number: 13179330017

Italian:
Denominazione:RUITOO SRL
Indirizzo Sede legale: TORINO (TO) CORSO REGINA MARGHERITA 127 CAP 10122
Partita IVA: 13179330017